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Quality policy



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Scrybs is the fast, simple and affordable professional translation service.

Using our large community of over 5,000 translators worldwide, Scrybs will translate and globalise your content.

Order your translation on a leading online crowdsourced Professional Translation Agency.
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Quality Policy

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Help Desk

Your fee will be clearly visible for each translation job on offer. The price per word varies according to the customers selection of quality. More qualified translators can command a higher minimum price per word.

How will I receive translation Jobs?

All of the requests will be updated in our translator management system. The list of potential jobs that you may accept will be visible in your translator dashboard. You will also receive new translation alerts by email or through our RSS feed when a request with matching criteria is posted.

How do I get paid?

At the moment, you need a Paypal account to withdraw your funds, but direct payment will be available soon.

How will I be graded?

There are two methods that we use to determine the quality of your work. These are internal and external ratings systems. Internally, we use a proprietary quality control algorithm which randomly reviews submissions. Externally, our customers are encouraged to grade the quality of a translation. We understand that this sometimes comes down to individual customer subjectivity. If a translator consistently gets bad reviews, however, we will have to assess their viability of translating for Scrybs.

What career advancement opportunities do I have?

Scrybs strives to reward translators who complete jobs with high quality on a consistent basis. Hence, we provide all translators the opportunity to increase their translation level. For example, we provide the opportunity for standard translators to advance to the professional level if they have maintained a good quality standard for over 2 years.

How long do I have to complete a Job?

We aim to return a translation job within a reasonable time-frame. This is calculated based on our experience of the time required to complete similar jobs. Please only accept a job that you are certain of completing within this time-frame.

What happens if the translation is running over time and I may not meet the deadline?

If you are running late and won’t be able to deliver within the deadline, please cancel the order. Jobs that are still outstanding at the time of the deadline will be allocated to another translator.

What happens if a customer is not happy with my translation?

Once an order is completed, the customer has the option to request a correction. You will have a chance to review and correct the translation. In situations when you feel the client is being unreasonable, we send the job to a conflict resolution manager to assess.